35nd's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the 35nd platform ("35nd", "we", "our") website, mobile applications, and related services. When you register on our platform, log in, or use any of our services, the terms of this Policy automatically apply to you.

35nd is committed to ensuring a safe and transparent gaming environment for users in Bangladesh. We believe that the protection of personal information is a fundamental right. Therefore, we handle your information with the utmost care and never sell or transfer it to third parties without authorization.

2 What Information We Collect

We may collect the following types of information in order to operate our services smoothly and provide users with the best possible experience:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (bKash number, Nagad number, Rocket number)
• Security questions and answers

2.2 Automatically Collected Information

• IP address and device identifier
• Browser and operating system information
• Time, date, and session duration of platform access
• Pages visited and links clicked
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and history
• Details of betting and gaming transactions
• Bonus usage records

3 Purpose of Data Collection

35nd collects and uses your information only for specific and legitimate purposes. Each purpose is described in detail below:

• Account Management: To complete registration, login, and account verification.
• Age Verification: To confirm that platform users are at least 21 years of age.
• Financial Transaction Processing: To carry out deposits and withdrawals without interruption.
• Fraud Prevention: To ensure account security and detect suspicious activity.
• Support Services: To resolve user issues via 24/7 live chat and email.
• Responsible Gaming: To monitor user gaming behavior and identify problematic patterns.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To conduct analysis in order to further enhance your experience.

4 Information Sharing and Disclosure

35nd never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only necessary information is shared with payment processors (bKash, Nagad, Rocket), technology infrastructure, and cybersecurity service providers. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement agency.

4.3 Fraud and Security

Information may be shared with relevant third parties to prevent account fraud, money laundering, or any other illegal activity.

5 Data Security Measures

To ensure the security of your information, 35nd has implemented industry-standard technical and organizational security measures:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Access Control: Only authorized personnel have access to user information.
• Regular Security Audits: Regular security audits and vulnerability assessments are conducted on our systems.
• Firewall and Intrusion Detection: Active monitoring systems are in place to prevent unauthorized access.
• Two-Factor Authentication: Two-step authentication is available to protect your account.

However, no data transmission over the internet can be guaranteed to be 100% secure. We make every effort, but users also have a responsibility to keep their own account information safe.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 35nd website. These help improve the user experience and ensure the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Strictly necessary for maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences (language, settings).
• Analytics Cookies: For analyzing site usage patterns in order to improve our services.

You can control or delete cookies at any time through your browser settings. However, disabling cookies may limit some functionality of the platform.

7 Data Retention Period

35nd retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account is active.
• Even after an account is closed, transaction records may be kept for a specified period due to legal and regulatory obligations.
• Information related to fraud prevention may be retained for as long as necessary.
• After the specified period, information is securely deleted or anonymized.

8 User Rights

You have the following rights while using our platform:

8.1 Right to Access

You may request to view the information we hold about you at any time.

8.2 Right to Rectification

You have the right to request correction of any inaccuracies in your information.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information, however some information may be required to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain cases you may ask us to restrict the processing of your information.

8.5 Right to Lodge a Complaint

If you have any complaint regarding data protection, please contact our support team.

9 Protection of Minors

All services provided by 35nd are intended only for those aged 21 and above. We do not knowingly collect information from any minor. If it comes to our attention that a minor has opened an account, that account will be immediately closed and the collected information will be deleted.

If you believe that a minor is using our platform, please notify our support team.

10 Third-Party Links

Our platform may occasionally direct you to third-party pages through payment service providers (bKash, Nagad, Rocket). These third-party websites have their own privacy policies and 35nd is not responsible for the information management practices of those sites. We therefore recommend reading their privacy policies before visiting such sites.

11 Changes to the Policy

35nd reserves the right to update this Privacy Policy from time to time. If any significant changes are made, users will be notified by email or through a notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest version of the policy.

12 Contact and Consent

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24 hours a day, 7 days a week

By creating an account on our platform or using our services, you will be considered to have given your consent to all the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.